Solution
GLOBAL SUPPORT CENTER (GSC)
Current
Supporting APAC
Team of highly efficient
PROFESSIONALS
EUC SUPPORT
- Backend Support
- Escalation Support
24 X 7
SUPPORT
SINGLE POINT OF
contact for onsite and
remote support
TIER 1
P1 2 hrs response, 4 hrs resolution
P2 4 hrs response, 8 hrs resolution
P3 6 hrs response, NBD resolution
TIER 2
P1 4 hrs response, 6 hrs resolution
P2 6 hrs response, 8 hrs resolution
P3 8 hrs response, NBD resolution
TIER 3
P1 8 hrs response, NBD resolution
P2 NBD resolution, 36 hrs resolution
P3 NBD response, 48 hrs resolution
PROJECT CONSULTATION & MANAGEMENT
We're here to help you managing your communication needs depending on the size of your business operations, and technical expertise to ensure things progress smoothly with quality results to schedule, within budget. We also develop flexible, effective product and service management processes that take third-party and partner relationships into account. Our management team are all certified in PMP, Prince 2, Lean Six Sigma and qualified MBA.
IT MANAGED SERVICES
Information Technology (IT) is a major support function for any business. Every so often, small to medium-sized businesses overlook IT as a critical business component, mainly because of the cost to develop and maintain an IT department. It's why outsourcing is a conventional method used to “fill the gaps” in IT. A widespread practice, outsourcing allows an enterprise regardless of its scope to incorporate services and experts into its infrastructure. Cost reduction is another common benefit of outsourcing IT, because business doesn't have to train or keep long term staff, there's less capital required. Companies that invest in outsourced IT services achieve significant benefits that help them operate more efficiently and effectively without having to invest in a full-fledged IT department.
When you sign up with us we will include all services below:
Online Support
Onsite Support
Remote Monitoring & Fix Issue
Software License Management
IT INFRASTRUCTURE
SETUP & MAINTENANCE
A comprehensive solution is a well-rounded approach that oversees everything from analysis to implementation and beyond, ensuring that the customer receives the best experience possible. We provide Installation & Maintenance services cater to a wide range of business environments and applications. Our services include setting up a wireless LAN network in your office or installing a state-of-the-art integrated communications system, you can leave it to us to handle. We coordinate with our Provisioning Team to ensure that the provisioning and delivery process occurs with minimal fuss.
CYBER SECURITY IT SOLUTIONS
Are you facing identity theft or data breaches
Looking for a preventable solution
Basic firewall and an antivirus package in place, is not sufficient to protect and secure your data. Hackers are advancing every day and data breaches are far more sophisticated. TecX Consultancy offers comprehensive IT security solutions and services based on your needs. With our experience and expertise, we will ensure the safety and security of your data. Our IT security solutions and services address most of the critical security loopholes found in your IT framework. IT security vulnerabilities and weaknesses are quickly addressed and resolved. When you sign up with us, we will include all services below:
Penetration Testing
Technical Services
Due Diligences
IT Audit
Vulnerability Testing
Security Posture Assessment
IT Advisory
APPLICATION & SOFTWARE SUPPORT AND MAINTENANCE SERVICES
Active Directory Solution
Secure your Active Directory from end to end. Identifying and mitigating security gaps, to detecting and responding to threats, to recovering quickly from security incidents to minimize downtime and business impact.
Privileged Access Management
Minimize your Privileged Access risk and mechanism that safeguards identities with special access or capabilities beyond regular users.
Data Access Governance
Minimize data breach by identifying your most critical data, limiting the number of accounts with access rights to that data, and maintaining this state for ongoing information security. It is a best practice system which runs throughout the organisation, spanning both business users and IT. It encompasses the people, processes, and systems required to manage and protect data access.
Ransomware Protection
Reduce your risk of a ransomware attack that gets through your data and system. we provide you with customized recommendations and valuable insights.
Compliance
Minimize the time and stress of audit preparation and empower to answer ad-hoc questions during compliance audits.
Hardening & FIM
Process of securing a system’s configuration and settings to reduce IT vulnerability and the possibility of being compromised. FIM solution will track changes to your system and configuration files so can promptly verify patch rollouts and investigate and mitigate unauthorized modifications. Helping business maintain a strong security posture and ensure ongoing regulatory compliance.
BMC Discovery
and relationship data, and maps applications to the IT infrastructure.
NETWORK INFRASTRUCTURE AND SERVER MONITORING
TecX Consultancy can proactively monitor the performance, health, and availability of their clients' network. Manage large client networks remotely from one central console. Monitor device availability, performance, alarms of multiple customer networks. With a simple and easy-to-use UI, a dashboard can be set up and deployed in minutes and is affordable with transparent pricing options.
CLOUD Hosting
TecX Consultancy provides PAY PER USE Cloud hosting (Local Cloud, AWS, Azure, Google) designed with High Availability & Full Redundancy architecture giving you the flexibility to scale as your business grows. Improve business efficiency and stay agile with the flexibility of services. Built on a carrier-grade infrastructure, our cloud computing platform offers public, private or hybrid cloud deployments, enabling you to work without boundaries and scale your business to meet current and future needs.
Local Cloud
AWS
Azure
DESKTOP & LAPTOP RENTAL
Finding and maintaining high quality hardware to smoothly run your company can be time consuming and overwhelming. Let us do the work for you. Whether its whole computers or just specific single parts - we take care of your IT needs while you focus on growing your business.
Benefit of using rental services:
Affordable and competitive computer rental pricing.
Premium rental solution and services to cover your rental requirement.
We are using Genuine Software only as Microsoft Windows, Microsoft Office, Adobe and other open-source software.
FIBER OPTIC &
STRUCTURED CABLING
We are a certified, licensed, and insured contractor in Malaysia that specializes in Network infrastructure from copper type cable to Fiber optic cable.
Our services included design, supply, installation, testing, troubleshooting and commission.
Our expert team will collaborate with your IT SME to ensure that all cables & equipment are installed according to industry standard and to your satisfaction.
100%
guidance of IT infrastructure and industry best practices
FIELD SUPPORT ENGINEER
TecX Consultancy offers full time technical staff to manage your IT requirement to achieve 100% up-time with a competitive fixed fee per month by following guidance of IT infrastructure and industry best practices.
STAFF AUGMENTATION
Having the right-sized team is critical to any successful project. Our IT staffing services provide the speed, professional acumen and flexibility your team needs to scale quickly and complete development on time. Our IT staffing services are available for every type of project, from prototyping to full-scale development of desktop, mobile or web applications, testing and systems management.
